We strive to always provide a high quality of service. However, if the service provided does not meet the standards we set for ourselves or that you might expect from us, please let us know either by completing the form below. We treat complaints very seriously and will try to resolve them as soon as possible.

When making a complaint, please complete the complaints form below, providing your full name, address, telephone number and account number. If you phone us, please write down the name of the customer service advisor you speak to, as well as the time and the date – for future reference. Tell us the nature of your complaint and your expectations for resolving it.

Telephone: 0800 999 5080

Address: East London Energy, Kings Yard, 5 Clarnico Lane, London, E15 2HG

If you feel that your complaint has not been dealt with satisfactorily, you can contact the Energy Ombudsman

Energy Ombudsman

P.O. Box 966
Warrington WA4 9DF
0330 440 1624

Complaints Form

Please complete the complaints form below and we will get back to you as soon as possible.