We constantly monitor the scheme to ensure it is working properly and that heat is being delivered across all locations.

An emergency for these purposes may include circumstances where injury to life and/or serious damage to property are threatened, such as a flood or electrical failure or shock risk.

If any of these circumstances apply, call us immediately on 0800 999 3080.

Report a fault

We want to ensure that if you experience any problems with your meters or supply that we direct you to the most appropriate provider to resolve your issues quickly.

Please contact us on 0800 999 3080 and we will be able to advise you on the next steps.